FAQs

When is my order shipping?

Since most of our products are made to order, kindly anticipate a processing time of 3-5 business days for processing before the shipping of your order. You will promptly receive email notification with tracking details once it has been shipped.

What should I do if I didn’t receive confirmation?

We suggest checking your email's SPAM/JUNK folder in case you have not received an order confirmation from us. If you do not find it there, please don't hesitate to reach out to our customer support at rico.collab@outlook.com, and we will promptly resend it for your convenience.

How can I return or exchange the product(s)?

Our return policy extends for a duration of 7 days from the date you receive your item. To initiate a return, kindly contact us at rico.collab@outlook.com within this 7-day window, including your order number in your message. We will provide you with comprehensive guidance on the return or exchange procedure. For additional details, please review our Return and Exchange Policy.

The product I received is damaged or not what I ordered.

Please don't hesitate to contact us at rico.collab@outlook.com. Include your order number and attach a photo of the incorrect or damaged item. We will initiate the process of sending you the correct item as soon as we verify the issue.

I haven’t received my order while it’s shown as delivered.

Please verify that the shipping address you provided during the checkout process is accurate and includes all necessary details, including unit or apartment numbers if applicable. If the address is accurate and the issue persists, please don't hesitate to contact us at rico.collab@outlook.com. In your message, include your complete mailing address along with your order number, and we will conduct a thorough investigation.