Return and Exchange Policy

- RETURNS –

Our return policy extends for a duration of 7 days from the date you receive your item. To initiate a return, kindly contact us at rico.collab@outlook.com within this 7-day window, including your order number in your email. We will provide you with comprehensive guidance on the return or exchange procedure.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns that are damaged or soiled may not be accepted and may be returned to the customer.

You will be responsible for paying for your own shipping costs for returning your item and the package until we receive it so please make sure your item is insured and/or able to be traced. We will issue a refund on receipt or exchange the item for a different size/color if required. However, delivery charges are only refundable if goods are faulty.

We do not accept return for sale items.

 

- EXCHANGES -

Please be aware that we only accept exchanges for incorrect items received. If you wish to exchange your item for an alternative product, we recommend returning the item and notifying us by emailing rico.collab@outlook.com within 7 days from the date of order delivery. Once the return is approved, you may purchase the new item separately.

Please note that exchanges are not guaranteed and are subject to our assessment of the returned product. You will be responsible for all shipping charges for the replacement item, as well as any applicable import duties and taxes.  

 

- FAULTY GOODS -

Goods are considered faulty if they are received damaged or if a manufacturing fault occurs within 48 hours of purchase. Please note that items damaged due to normal wear and tear are not categorized as faulty. If you wish to exchange a faulty item, rather than seeking a refund, please be aware that we can only replace it with the same product in the same size, subject to availability. 

 

- COLORS -

We have taken every measure to present the colors of our products on the website as accurately as possible. However, please be aware that we cannot guarantee that your computer monitor will display every color with 100% accuracy. 

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